Some Wyandotte Federal Credit Union customers were surprised to learn that the business has taken on a new name and a new look in the new year.
The business, which celebrates its 75th anniversary this year, changed its name to NuPath Community Credit Union on Jan. 2.
Kathryn White, the credit union's president and CEO, refused to talk about the name change, saying through a spokeswoman that a written statement would be issued sometime next week.
"I've been a member there for 25 years and the only notification I got was the website changing," Jessica Chesney wrote.
"The service has gone downhill since the merger," Jerry Tuttle wrote. "I've been there 3 times and the drive through has been closed."
Not everyone was critical of the move, however.
"I'll probably still end up calling it Wyandotte Federal since I've had an account there since I was born and my family has had one there for over 50 yrs," Vanna Pence wrote. "I see nothing wrong with the change as long as it's for the better."
The credit union has switched from operating under a federal charter (note the word "federal" missing from the new name) and now operates under a new state charter. Due to that change, the credit union can now service anyone who lives, works and worships in five Michigan counties — Allegan, Kent, Monroe, Ottawa and Wayne. Previously, it only served customers from about 110 businesses.
According to the credit union's January newsletter, customers should continue using their checks, as well as their ATM, debit and credit cards. When new checks need to be ordered and cards expire, they'll be replaced with ones bearing the credit union's new name.